Privacy Policy

Doctor Laptop Hyderabad ("we", "us", "our") respects your privacy and is committed to protecting your personal information in compliance with the Information Technology Act 2000, the SPDI Rules 2011, and the Digital Personal Data Protection Act 2023 of India.

1. Information We Collect

• Contact details: name, phone number, WhatsApp number, email address, pickup address.
• KYC (for buyback): a copy or reference of a government photo ID (Aadhaar / PAN / DL / Passport) as required by law when we purchase used goods.
• Device information: laptop make, model, serial number, specifications and condition photos you share.
• Payment information: UPI ID / bank account / card last-4 digits, processed via secure payment gateways.
• Technical data: IP address, browser type, device type, pages visited, referring URL, cookies (see our Cookie Policy).

2. How We Use Your Information

• To respond to enquiries and provide price quotes.
• To schedule pickup, delivery and installation.
• To process payments and issue invoices.
• To comply with statutory KYC and record-keeping requirements for second-hand goods.
• To provide warranty and after-sales support.
• To send transactional messages (order status, pickup ETA) and, only with your consent, occasional promotional offers.
• To detect and prevent fraud.
• To improve our website and services through analytics.

3. Legal Basis

We process personal data on the basis of your consent, the performance of a contract with you, our legitimate business interests, and compliance with legal obligations.

4. Sharing of Information

We do not sell your personal data. We share information only with:

• Logistics and courier partners for pickup/delivery.
• Payment processors and banks to complete transactions.
• Government or law-enforcement authorities when legally required.
• Analytics and advertising providers (e.g., Google Analytics, Google Ads, Meta Pixel) which may set cookies — see our Cookie Policy.

5. Data Retention

KYC and transaction records are retained for the period prescribed by Indian law (typically 8 years for tax records). Marketing preferences are retained until you withdraw consent. Website analytics data is retained per the provider's default (usually 14–26 months).

6. Data Security

We implement reasonable technical and organisational safeguards — HTTPS/TLS encryption, restricted access controls, and secure offline storage of physical KYC documents. For customer laptops sold to us, we perform a factory reset by default and offer certified DoD-grade data wipes on request.

7. Your Rights

Subject to Indian law, you have the right to: access the personal data we hold about you, correct inaccuracies, request deletion, withdraw consent, and object to marketing communications. To exercise these rights, email info@doctorlaptophyderabad.com with proof of identity.

8. Children

Our services are not directed at persons under 18. We do not knowingly collect data from minors.

9. Third-Party Websites

Our site may link to external sites (Google Maps, WhatsApp, social media). We are not responsible for their privacy practices — please review their policies before sharing information.

10. Cookies & Advertising

We use cookies for analytics, remarketing and advertising personalisation, including Google Ads. You may opt out via Google Ad Settings or through your browser controls. Details in our Cookie Policy.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent revision.

12. Grievance Officer

In accordance with Rule 5(9) of the SPDI Rules 2011 and Section 10 of the DPDP Act 2023:

• Name: Grievance Officer, Doctor Laptop Hyderabad
• Address: Shop No.127-B, 1st Floor, Nilgiri Block, Aditya Enclave, Ameerpet, Near Metro Pillar No.1057, Hyderabad – 500038
• Email: info@doctorlaptophyderabad.com
• Phone: +91 97667 85138

We aim to resolve every grievance within 30 days of receipt.